How We Track Our Customers Contents

6/22/2022 (Permalink)

Here at SERVPRO of Mason City we stand by, “Like it never even happened.” 

We understand the stress our customers are experiencing when their personal items are damaged from a loss in their home, or business. SERVPRO of Mason City strives to ease any unsettling feelings our customers may have throughout the restoration process, by using a software called Content Tracker. This software allows the content of our customers belongs to be tracked throughout the restoration process, and gives the ability to get real time updates of status and location. Some key benefits of using Content Tracker are:

• Promotes customer involvement with having access to belongings
• No double entry
• Real time pack out/pack back with barcodes for organized systems
• Accurate inventory reports
• Create reports that can be emailed
• Documents authorized on site

Content Tracker helps us build our customer to  have confidence and satisfaction knowing, we can track their contents location with a simple click. SERVPRO of Mason City is happy to help our customers make it “Like it never even happened.” Call us with your fire or water restoration needs, 641-424-3382.